Infobip has announced that customers can now access their full Communications Platform-as-a-Service on Microsoft Azure. This basically extends the enterprise customer base globally for Infobip particularly in the finance, eCommerce and retail sectors, and allow it to expand its core market footprint.

Now it’s easier to access Infobip’s Communications Platform-as-a-Service on Microsoft Azure

Microsoft Azure

The service’s availability is the result of a recent collaboration between the cloud communications company and the tech giant.

This collaboration sees Infobip adding its omnichannel capability to Microsoft’s platforms for the benefit of all enterprise and B2B customers seeking easy to scale customer engagement and customer service solutions that span contact centre, marketing, security and authentication services.

Infobip will collaborate closely with Microsoft and its partner ecosystem to help create demand, schedule sales for partner-to-partner empowered selling, and deliver marketplace-led commerce for end-customer transformation as a result of the decision.

Infobip Malaysia 2

Via its partner site, the cloud communications company’s Consultancy and Technology Partnership arm will also provide access to relevant tools such as product documentation and training.

A self-service option will become available later in the year.  It is anticipated that by 2023 a range of identity and IoT based services will also be added to the portfolio.

The solutions range from easy plugin integration to ready-to-use end-to-end solutions that accelerate time-to-value while offering as many professional services and technical support as required.

The cloud communications company’s infrastructure on Azure includes omnichannel support through its Contact Center solution ‘Conversations’, the automated customer engagement engine ‘Moments’ and the AI-powered chatbot building function ‘Answers’ that all sit on top of a wide range of programmable channels.

Furthermore, customers will also benefit from Infobip’s direct connection to more than 650 carriers worldwide.