Cooler Master has officially opened its first Cooler Master Service Center in Malaysia, which is handled by SCX Solutions Sdn Bhd. To support Cooler Master’s ever-expanding product line, as well as its accompanying warranty and after-sales service, Cooler Master and SCX Solutions have collaborated to help consumers with RMA claims via the revolutionary Carex app.
Cooler Master Service Center open now in PJ
Customers are encouraged to install the Carex app and register their products as soon as they purchase a Cooler Master product to ensure a smooth after-sales care experience. The Carex app is packed with features and contains everything you need to remain on top of your RMA process.
This includes registering a product’s warranty, starting an RMA request, tracking progress updates, receiving real-time update notifications, and much more.
When an RMA is required, simply use the Carex app and follow the on-screen instructions. Submit a new RMA request, provide your personal information, and then pick your RMA product. You must mention the date of purchase, proof of purchase, and the problem with the product.
After submitting the form, you can return the product to Cooler Master Service Center by mail or in person. For warranty inquiries, technical help, and general information, you can also call the Cooler Master Service Center at (010 210 7726, 9AM to 6PM).
Cooler Master Service Center features a Cooler Master Experience Zone. Customers can spend time checking out Cooler Master’s latest components and gaming peripherals while waiting for RMA testing to be finished, all while enjoying light refreshments offered by SCX Solutions.
The Cooler Master Service Center will be open Monday through Friday from 9 a.m. to 6 p.m., as well as the first and third Saturdays of each month from 9AM to 1PM. Lunch will be served from 12.30PM to 2PM. On Sundays and public holidays, the service centre will be closed.
Cooler Master is also going a step further with the debut of its service centre by offering free RMA pick-up later in the third quarter of this year. When it is released, this free service will be available to all Cooler Master products.
Aside from Cooler Master products, SCX Solutions also handles warranty servicing for brands distributed solely by Sun Cycle Sdn Bhd and Connectex Sdn Bhd.
The RMA process for these companies will be similar to the processes outlined above, with the Carex app serving as the primary emphasis moving forward. SCX Solutions will also open hubs in Penang and Johor Bahru in Q4 2022, with a Sarawak branch planned for 2023.
The Carex App is available on both Android and iOS devices.
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